Ombudscom reports rising success rate
Ombudscom, the telecommunications industry's ombudsman office, has reported success. In 2007, it was able to resolve approximately 90 percent of the 477 cases submitted to it through mediation, Ombudscom announced on Tuesday.
Ombudscom, the ombudsman's office for the telecommunications industry, has successes to report. In 2007, it was able to settle around 90 percent of the 477 cases submitted to it through mediation, Ombudscom announced on Tuesday. The reporting year of the association, which has been transformed into a foundation under the supervision of the Federal Office of Communications, comprises the calendar year 2007 and the first six months of 2008.
In 2007, 1149 people contacted the conciliation body. This resulted in 477 cases, 89 percent of which ended in successful mediation. By the beginning of July 2008, Ombudscom had received 534 inquiries and 196 cases. 71 percent of inquiries were made in German, 25 percent in French and 4 percent in Italian. This roughly corresponds to the demographic situation.
The most frequent reasons for complaints were contract terminations, number porting, services, customer service, bills and value-added services as well as SMS.
In 2007, 1149 people contacted the conciliation body. This resulted in 477 cases, 89 percent of which ended in successful mediation. By the beginning of July 2008, Ombudscom had received 534 inquiries and 196 cases. 71 percent of inquiries were made in German, 25 percent in French and 4 percent in Italian. This roughly corresponds to the demographic situation.
The most frequent reasons for complaints were contract terminations, number porting, services, customer service, bills and value-added services as well as SMS.
