More protection against advertising calls
A new law has been passed in Germany to combat unauthorized telephone advertising. Penalties of up to 50,000 euros can be imposed for violating the law.
A new law has been passed in Germany to combat unauthorized telephone advertising. Penalties of up to 50,000 euros can be imposed for violating the law.
Consumers in Germany will be better protected from telephone advertising in future. Anyone who violates the ban on unauthorized advertising calls will face fines of up to 50,000 euros. Call centers are no longer allowed to suppress their telephone number, otherwise they face a fine of up to 10,000 euros.
The law finally passed by the Bundesrat on Friday also makes it easier for customers to withdraw from contracts concluded over the phone. However, the federal states' demand that contracts concluded by telephone should always be confirmed in writing was not taken into account. Consumers now also have a right of withdrawal for newspaper and magazine contracts as well as betting and lottery offers. This right already applied to landline or cell phone contracts, but it expired when the implementation of the contract began. Now the right of withdrawal only expires when the customer has also paid.
Consumers in Germany will be better protected from telephone advertising in future. Anyone who violates the ban on unauthorized advertising calls will face fines of up to 50,000 euros. Call centers are no longer allowed to suppress their telephone number, otherwise they face a fine of up to 10,000 euros.
The law finally passed by the Bundesrat on Friday also makes it easier for customers to withdraw from contracts concluded over the phone. However, the federal states' demand that contracts concluded by telephone should always be confirmed in writing was not taken into account. Consumers now also have a right of withdrawal for newspaper and magazine contracts as well as betting and lottery offers. This right already applied to landline or cell phone contracts, but it expired when the implementation of the contract began. Now the right of withdrawal only expires when the customer has also paid.
