First CLA for the call center industry
The social partners in the call center industry have signed a collective employment agreement (CEA). It is the first nationwide agreement for the sector. It comes into force on September 1.
Contact and call centers have become increasingly important in recent years, as the Syndicom trade union and the Contactswiss employers' association announced in a joint press release on Thursday. The industry association Contactswiss was founded in 2014 with a view to the desired CLA and, according to its own information, has six companies with around 2,000 full-time employees among its members.
In the CLA signed on Wednesday, the partners agreed, among other things, on geographically graduated wages. In the lowest tariff region, the minimum wage is CHF 3700 per month. This does not include time bonuses and performance-related payments, as Contactswiss President Peter Weigelt told the SDA news agency when asked. (SDA)
