Last but not least: iPads for the bus drivers
Verkehrsbetriebe Zürichsee und Oberland (VZO) is giving each of its drivers a personal iPad. But this is not for the pleasure of the employees. On the contrary.
The iPad is equipped with an app specially developed by the VZO. The aim is to provide drivers with information and further training on the road - during waiting times, of course. Previously, drivers were trained for two days a year on customer service, service quality, driving style, safety and fares. In addition, employees had to check the notice board every day before starting work to find out about changes to routes, postponed stops and so on. All of this information is now stored on the central computer on each iPad and updated daily via radio before the start of the service. The driver can now read the operational instructions, study plans and maps undisturbed at any time and anywhere or while waiting on duty en route and ask the operations control center if anything is unclear.
Incidentally, the VZO does not specify when the iPad should be used. The daily duty roster only indicates to the staff at which final stops time for the use of the iPad is recommended. (Editor's note: But woe betide anyone who does not adhere to the recommendations and scrolls through a 20-minute book instead!) In addition to company information, "funny articles, internal video messages or photos from the last company event" are also available. And, probably even more important for staff: downloading private apps or music is permitted. A good thing!
