Top 10 Digital Workspace Trends
Added to this is the implementation of legal requirements, such as the EU General Data Protection Regulation, and the automation of license management. Oliver Bendig, CEO of Matrix42, explains the 10 digital workspace trends that will be relevant in 2018. The design of their digital workspaces has a significant impact on the competitiveness of European companies. Although the modernization of workspaces is now in full swing, it is still far from complete. In addition, new technologies are constantly opening up further opportunities to increase productivity. 1 Automated Digital Workspace SecurityThe biggest security risk today is attacks from the inside or from employee workstations. Traditional security mechanisms such as antivirus scanners and firewalls are no longer sufficient to protect end devices. This is mainly because a new variation of malware or ransomware appears every twelve minutes these days and is therefore not detected by traditional virus scanners. New concepts such as "post-infection protection" and "endpoint detection and response" are therefore necessary to better secure digital workstations. This prevents attacks on devices according to the behavior of applications and users and no longer via pattern recognition. It is important that this happens in real time and at the time of the outbreak of malware. 2nd EU General Data Protection Regulation (EU GDPR) - Privacy by DesignThe implementation of the EU General Data Protection Regulation will continue to occupy many companies in 2018. Workspace solutions must ensure "by design" that users have control over their personal data and can therefore exercise their right to view, change and delete it at any time.3. unified endpoint managementThe unified management of mobile, traditional and hybrid devices will remain on the agenda of IT departments in 2018. According to IDC, only 45% of companies are working on the introduction of unified endpoint management, which makes the management of the working environment for administrators independent of the devices used.4. servicification of IT / Beyond-IT Service ManagementThe methods, processes, standards and solutions of IT service management are finding their way into other service and customer-oriented departments. Manual business processes are being automated. Enterprise service management systems are being used in an increasing number of HR departments, in supplier and fleet management, in technical and field services and even in a wide variety of shared services organizations.5 License Management for Cloud and Mobile First EraMobile working and the cloud bring new requirements to license management. In particular, applications such as Microsoft Office 365 and Adobe Creative Cloud raise questions as to how rental licenses can be optimized and how the licensing requirements of the underlying server systems can be met.6. cloud based workspaceThe move of workstations to the cloud continues unabated. The browser is becoming the operating system. IT is required to provide these cloud-based workstations securely and conveniently. The main focus here is on easy-to-use identity management and single sign-on for employees. 7. artificial intelligence / context-based workspace provisioningNever before has it been so technologically easy to collect data automatically and provide a better working environment on the basis of this data. Among other things, the systems detect where, when and with what internet bandwidth an employee is working and register which applications and therefore which licenses they use and how often. IT departments can use the analysis of this information to implement improvements and increase the user-friendliness of digital and cloud-based workstations. 8. virtual personal IT assistants / voice controlThe use of virtual voice-controlled IT assistants means that employees are talking more to their IT again. However, primarily not with the IT employees themselves, but with voice assistants called Alexa, Cortana or OK Google. Ideally, the machine addressed with a problem will provide the solution directly, e.g. by reconfiguring the devices or installing a more up-to-date software version. Or it automatically organizes help from IT through integration with the service desk. 9. workspace chatbots / zero call resolutionThe more representatives of Generation Z enter professional life, the more communication changes. Young employees in particular expect to be able to enter unstructured information into a chat window and then be offered a solution to a problem. Ideally, the problem is solved directly via a chatbot without the need for a call to IT. 10. predictive workspace analytics and maintenanceBy automatically collecting and evaluating workspace data, modern systems can not only automatically trigger updates and repairs. IT managers also benefit if they can simulate recurring tasks or lengthy processes, such as rollouts, in advance. Simulations save time and money.
