Urs Schaeppi has worked at Swisscom for 15 years, since 2007 as Head of the Large Accounts division, has headed Swisscom Switzerland since the beginning of 2013 and has been CEO ad interim since July 23.
Major customers are addressed uniformly
In order to address its business customers from a single source, Swisscom is adapting its organization, primarily in the areas of Large Corporates, Network & IT and Swisscom IT Services. The company announced this in a press release on Thursday. In future, all major customers will be served by the new Enterprise Customers division with over 4,500 employees. The new Enterprise Customers division comprises the entire sales organization, customer service and product development for all major customers. The Small and Medium-sized Enterprises division will remain unchanged.
Cloud services are an important pillar of Enterprise Customers
More and more companies are no longer operating parts of their IT systems themselves, such as data centers, data storage and software, but are outsourcing these to the cloud of a specialist provider such as Swisscom. Enterprise Customers will be responsible for the further development of cloud platforms and services at Swisscom.
New Group structure
The integration of Swisscom IT Services into Swisscom Switzerland enables a simplified Group structure. As of January 1, 2014, the members of the Group Executive Board are: Urs Schaeppi (CEO), Marc Werner (Private Customers), Roger Wüthrich-Hasenböhler (Small and Medium-sized Enterprises), Andreas König (Enterprise Customers), Heinz Herren (IT, Network & Innovation), Mario Rossi (Group Business Steering) and Hans Werner (Group Human Resources). Also reporting directly to the CEO are Stefan Nünlist (Group Communications & Responsibility), Martin Vögeli (Group Strategy & Board Services) and Roger Halbheer (Group Security). Deputy CEOs are Heinz Herren for the operational business in Switzerland and Mario Rossi for the central areas within the Group and as Vice Chairman for Fastweb. In future, Fastweb will be managed by the Board of Directors chaired by Swisscom CEO Urs Schaeppi.
Central marketing will be integrated into the Private Customers division and the investments of Group Related Businesses will be assigned to Group Business Steering. Ueli Dietiker will concentrate on his Board of Directors mandates at Swisscom subsidiaries and Fastweb and will be directly available to the CEO for special projects. He will continue to manage the Group Related Businesses function on an ad interim basis until a new appointment is made in the course of 2014. In order to bring innovation closer to the operational business, the area will be integrated into IT, Network & Innovation. As a result of the organizational changes, Jürgen Galler, previously Chief Strategy Officer and Head of Innovation, will relinquish his role and step down from the Group Executive Board.
Syndicom views decisions positively
Syndicom welcomes the appointment of Urs Schaeppi as the new CEO and sees this as a clear commitment to stability - also with regard to the social partnership. The same strategic thrust can also be seen in the merger of Swisscom Switzerland and Swisscom IT Services. From the point of view of the Syndicom trade union, both decisions are positive signals for the approximately 20,000 Swisscom employees.