Retail Two and a half years after the launch of the PostShops, the yellow giant is for the first time running a broad image campaign for its
Retail strategy.
With 2034 inhabitants per branch, Swiss Post has one of the densest networks in the world. In France, around 3400 inhabitants have to share a post office, in Germany the figure is as high as 5600. Each of the more than 3000 post offices in Switzerland also offered the full range of services - at least until 2001. This service, which according to Swiss Post's own information goes far beyond the public service mandate, costs the company around two billion francs a year. Since only a quarter of all post offices cover their costs, the Post Offices & Sales division is running an annual deficit of around 500 million francs. The financial shortfall and changes in customer behavior led to the decision to reposition the post office network two and a half years ago. In addition to the gradual consolidation of the branches - a maximum of 2,700 by 2006 - non-postal items were also added to the product range. The retail strategy is intended to compensate for part of the deficit, explains Andreas Etter, Head of Marketing Communication Post Offices and Sales.
Popular Swiss Post article: Cell phones In line with Swiss Post's core competencies, the range includes products that promote communication in a modern way. In addition to parcel delivery, Swiss Post customers can also purchase a cell phone or a computer. There is also a choice of books, games, stationery items and sweets. Since the introduction of the expanded range, Swiss Post already holds seven percent of cell phone sales, according to Etter. Etter: "Due to the product advertising, customers come to a post office branch specifically to buy what they want." Spontaneous purchases tend to be made for stationery items.
After finding a name and making logistics and POS adjustments, Swiss Post believes the time has come this year to anchor the PostShops at the image level. Following a pitch, the yellow giant has entrusted the Zurich agency Publicis with the creative implementation. The yellow shopping bag was created for the public service company in the birthplace of the blue NZZ pencil: "Printed with a letter on both sides, the entire PostShop range can be 'written' with the bags," says CD Markus Gut, describing the creative concept.
The Publicis team shows how this works in three national TV commercials. For example, a young boy makes the word "Etuis" and a man arranges people with the bags to form the word "Handys". To encourage customers to play similar games in real life, the letter bags are actually produced and handed out to customers in the new year.
Publicis spot: Bags promote awareness of the PostShops product range.
Simone Keller