After four years of ban: Telecom companies also against advertising calls
The Swiss telecommunications industry plans to soon offer its customers filters to block unwanted telemarketing calls. This is the result of a roundtable discussion initiated by consumer protection organizations.
Such advertising calls have already been prohibited for four years. On April 1, 2012, the revision of the law against unfair competition came into force. This has remained toothless, because since then many call centers have migrated abroad, "and not necessarily to neighboring countries," as Sara Stalder, Executive Director of the Foundation for Consumer Protection (SKS), said.
Chäpslipistol instead of two-handed sword
Only reputable call centers remained or comply with the new rules. These threaten people with a custodial sentence for harassing them with unsolicited advertising calls, with an asterisk in the phone book to protect them from this. Only companies that already do business with "asterisked" people are still allowed to call. Nevertheless, the other companies also called - in the morning, in the evening, on weekends. Previously, only those who had a landline phone had to expect an advertising call. But now it also affects cell phone users. The number on the display is from Switzerland. But the callers are based abroad, because companies abroad are also allowed to acquire Swiss telephone numbers. For law enforcement, it is often impossible to determine who the black sheep are.
Complaints doubled
Those affected no longer like to put up with annoying telephone advertising, as figures from the State Secretariat for Economic Affairs (Seco) show: in 2015, complaints doubled compared to the previous year to around 28'000. Seco issued warnings to 4 companies and filed criminal charges against 28 as a result. Orders or sentences were issued against a further 5. In 12 cases, however, the judiciary had to throw in the towel. Seco itself can take action against the telecom providers and threaten them with legal action. On several occasions, for example, Seco managed to get a Swiss provider to withdraw "misused telephone numbers" from a call center, as it writes on its website.
Law should get teeth
Consumers are fed up. Unwanted advertising calls are "perceived as a nuisance in large parts of the population," write the Swiss consumer organizations on Wednesday in their communication on the round table. The anger was also heard in Bern: In the current revision of the Telecommunications Act, the rules against advertising calls are to be tightened. From Stalder's point of view, it is no coincidence that the telecom companies are now offering a hand: "The planned tightening of the rules against advertising calls also has a chance with the conservative-dominated parliament," said the SKS head. In the meantime, the companies are also feeling the anger of the victims and have to fear for their reputation - as the call center industry did before. The industry itself wants as few rules as possible. The Round Table in particular "is a good example of how there's actually no need for regulation, because the players find a solution themselves."
For call: forward
The telecom companies cite the fact that they are obliged by law to transfer all calls. In response to the objection that this obligation conflicts with the ban on unsolicited advertising calls, Swisscom spokesman Armin Schäedeli said: "The providers can't distinguish which callers have an existing customer relationship and which don't." And thus what is allowed and what is forbidden. Since last fall, they have been working together on a solution: on one side of the table sat the SKS, the Alliance of Consumer Protection Organizations, the Federal Office of Communications and SECO, on the other Salt, Sunrise, Swisscom, UPC (formerly Cablecom), VTX and the call center industry association Callnet.ch. Result: Sunrise, Swisscom and UPC promised to look for a solution. Swisscom is expected to be able to offer one by the end of the year, UPC in a year. It will probably take longer for Sunrise.
When call money
The companies want to offer customers tools that enable them to activate filters against unwanted advertising by phone. Developing this takes time because they want to "offer as much protection as possible," Swisscom said, explaining the long duration. The filters would have to cover all use cases. Consumers have already had to wait four years. During that time, telecom companies have made money from advertising calls, as they do with all other calls. (SDA)





















