The most important tips for managers

• Leadership must be visible: Because leaders are very busy, visibility is often the first thing to suffer. Visibility is constantly maintained through the interplay of communicative, symbolic and organizational actions.
• Leadership must know itself: Regularly examining oneself, how one is influenced by and how one affects the environment prevents leaders from isolating or losing themselves.
• Leadership must be consistent: in setting and pursuing goals, in giving feedback, in being a role model. In short, in every leadership action.

Claude Wagner, focus leader and lecturer for communication at the ICC of the FHNW:

• Active listening: If you talk, you don't learn. That is why it is important to place the employee at the center of the discussion Only those who know the fears and concerns of their employees can react adequately in the event of mistakes, and those who know the wishes, interests and needs of their employees can also use them appropriately and thus also motivate them.
• Delegate: Many managers hesitate to delegate work because they then lose control over these tasks. If managers delegate partial tasks according to the principle of subsidiarity without relinquishing decision-making power, they gain more time for the really important and urgent tasks that are also in their job specifications. At the same time, employees' motivation increases because their tasks become more varied and they also experience trust and appreciation through delegation.
• Composure: Especially when developing strategies and visions, managers often confuse the terms "truth" and "certainty". Managers must use argumentation techniques to convince their employees of the meaningfulness of a strategy in order to "move" them. This also requires composure and patience.

Silvio Anesini, Director of Studies at the Institute for Management and Continuing Education (IMW) at HTW Chur:

• Think disruptively. Think the impossible. Today's impossible becomes tomorrow's standard.
• Break the rules in the market and be different.
• Don't think in plans, create customer value.

Kuno Ledergerber, Head of the Center for Human Capital Management, ZHAW:

• Continuously reflect on one's own leadership behavior, motivation for the leadership task and personal goals.
• Allowing employees freedom and scope for decision-making, controlling as little as possible and only where necessary.
• Clearly communicate expectations and goals to employees and be personally approachable.

René Wirz, Head of Management and Leadership at KV Zurich Business School:"The most important three tips for managers, which are generally applicable, do not exist for me. We often observe that managers take over a team and then immediately start with the expectations. In today's world, a patriarchal leadership style is not very promising. Today, it is much more the case that a manager must create trust. Trust is not given, it has to be earned. Moreover, leadership is a maturing process - a personal maturing process and also a process with the team. My most important tips for a good start are:

• Establish a basis of trust.
• Listening to employees.
• Individual goal setting, leadership and employee development."

Literature tips"Stepping into the leadership role"Practice book for the first 100 days, by Helmut Hofbauer and Alois Kauer."Shackleton's Art of Leadership "What Managers Can Learn from the Great Polar Explorer" by Margot Morrell, Stephanie Capparell."The way to the best"Seven Management Principles, by Jim Collins."Positive Leadership"By Ruth Seliger"Kraftfeld Unternehmen. Leading people - awakening energies"By Peter Grupper"Quick Knowledge Leadership"by C.C. Schermuly