Less work for telecommunications conciliation body
Unwanted text messages or calls to premium-rate numbers and misleading information about the associated charges were the main issues for the Telecommunications Arbitration Board last year. Overall, the number of cases declined.
In 2020, 2027 people turned to the conciliation body, compared to 2379 in the previous year. Since 2017, the number of complaints has been declining, as the conciliation body announced in its annual report on Thursday.
The explanation for this was that the providers of telecommunications services and value-added services were more accommodating toward customers. The providers have also improved their customer services.
The Covid 19 pandemic had little impact on the figures. However, it did give rise to a number of conspicuous cases. These concerned the cancellation of contracts for excessive use of telecommunications services abroad and long and costly waits on the telephone for flight rebooking. (SDA)
