New ombudsman for the Telecommunications Arbitration Board appointed
Oliver Sidler has been appointed the new ombudsman and managing director of Ombudscom, the arbitration board for telecommunications. He succeeds Carol Franklin.
Oliver Sidler has been appointed the new ombudsman and managing director of Ombudscom, the arbitration board for telecommunications. He succeeds Carol Franklin.
Sidler, a lawyer with his own law firm in Zug, is a lecturer in media and telecommunications law at the University of Fribourg. Since the founding of Ombudscom four years ago, Oliver Sidler has been jointly responsible for the establishment and development of this institution as a scientific advisor, according to a press release from Christian Schwarzenegger, Chairman of the Foundation Board.
Ombudscom is the arbitration body in the telecommunications sector and is organized as a foundation. For customers of telecommunications and value-added services, Ombudscom is a neutral and independent body that offers settlement solutions for civil law disputes. The foundation has been mediating between consumers and providers in the telecommunications sector since May 2005. It is responsible for complaints relating to the fixed network, mobile telephony and Internet services.
The founders of Ombudscom are Cablecom, Orange, Sunrise and Swisscom as well as Savass (Swiss Association Value Added Services), the consumer organizations Kf (Konsumentenforum), FRC (Fédération Romande des Consommateurs) and the Associazione Consumatrici della Svizzera italiana). The Ombudscom Foundation guarantees the absolute independence and neutrality of the arbitration board. It is subject to the supervision of OFCOM.
Carol Franklin, Sidler's predecessor, has moved to Postfinance. She has headed the ombudsman's office there since January 1, 2009.
Sidler, a lawyer with his own law firm in Zug, is a lecturer in media and telecommunications law at the University of Fribourg. Since the founding of Ombudscom four years ago, Oliver Sidler has been jointly responsible for the establishment and development of this institution as a scientific advisor, according to a press release from Christian Schwarzenegger, Chairman of the Foundation Board.
Ombudscom is the arbitration body in the telecommunications sector and is organized as a foundation. For customers of telecommunications and value-added services, Ombudscom is a neutral and independent body that offers settlement solutions for civil law disputes. The foundation has been mediating between consumers and providers in the telecommunications sector since May 2005. It is responsible for complaints relating to the fixed network, mobile telephony and Internet services.
The founders of Ombudscom are Cablecom, Orange, Sunrise and Swisscom as well as Savass (Swiss Association Value Added Services), the consumer organizations Kf (Konsumentenforum), FRC (Fédération Romande des Consommateurs) and the Associazione Consumatrici della Svizzera italiana). The Ombudscom Foundation guarantees the absolute independence and neutrality of the arbitration board. It is subject to the supervision of OFCOM.
Carol Franklin, Sidler's predecessor, has moved to Postfinance. She has headed the ombudsman's office there since January 1, 2009.
