Agreement on minimum wages in contact and call centers
The social partners in the contact and call center industries have agreed on an amendment to the minimum wage regulations. Under the new rules, all employees who have been with the same company for at least five years will be eligible for the minimum wage, regardless of their position.
The salary level, which currently applies only to administrative staff and employees with support functions, will be expanded by a criterion with minimum wages of up to 4,700 francs, as the Syndicom trade union and the employers' associations Contactswiss and Callnet.ch announced on Tuesday.
For long-term employees in the industry, this could mean a substantial improvement in wages. The contracting parties had agreed to supplement the minimum wages during the wage round last November.
The collective labor agreement, to which 4400 employees in 23 different companies are subject, has been generally binding since July 2018, according to the statement. The new explained addition of wage level 3 will come into force on April 1 this year and is also to be declared generally binding, it added.
According to Syndicom, this adjustment is an important step towards progressive wages in the contact and call center industry. (SDA)
