Bonus.ch rails against unsolicited advertising calls
The online comparison service Bonus.ch has had enough of unsolicited sales calls made in its name. It is therefore taking action against these call centers and plans to bring partners on board to increase pressure on government agencies, telecommunications providers, and policymakers.
The call centers took advantage of the good name of the Internet comparison service, particularly in the health insurance sector. Bonus.ch, however, is only active on the Internet.
Customers can hardly defend themselves against the calls, the comparison service continues. According to statistics from the State Secretariat for Economic Affairs (SECO), only 17 out of around 28,000 recorded unwanted advertising calls resulted in a verdict.
Bonus nevertheless does not take legal action
Bonus.ch therefore resigned and reportedly did not take any legal action against the callers on its behalf. According to the service, however, this could not be a solution. As the judicial system does not offer a satisfactory solution, Bonus.ch writes that there must be a real will to combat the evil. Politicians, the State Secretariat for Economic Affairs (Seco), the Federal Office of Communications and the major telephone providers must take action.
Because the majority of calls concern health insurance, the health insurance associations santésuisse and curafutura are also called upon to act. The practices of the call centers reinforce the negative image of health insurance companies among the population. (SDA)
