Last but not least: Dubious invoices from additional service providers for the iPhone
Complaints about presumably incorrect invoices from Ericsson IPX to iPhone owners are piling up. Deutsche Telekom is now reviewing its business relationships with Ericsson IPX AB, based in Stockholm.
The Stockholm-based provider is one of the companies that offer additional services. Telekom has contracts with these service providers and makes its customer data available. The financial claims are listed separately on Telekom's invoices. However, according to Wuv.de, Alexander von Schmettow, spokesman for Telekom, emphasizes that the agreements on the services must comply with the law.
Telekom now wants to scrutinize Ericsson IPX's business practices. If this is dubious, the contract will be terminated. In an interview with W&V, Ericsson IPX in Düsseldorf pointed out that it is only a service provider for third parties. Accordingly, the company has no insight into the background to the provision of these services, as stated in a letter to Wuv.de. Only the respective service provider can therefore provide information on contentious issues. Cellfish is one of these service providers. However, customers are referred to a 0180 number or a general e-mail address to clarify their claims. According to the service provider, the people who received an invoice downloaded the "Naked scanner for iPhone" function. This activated a subscription. The notice that this is a chargeable service is supposedly now more visible.
This discussion about unclear invoices is not exactly a good reference for Telekom. It would probably be advisable to take a closer look at the external service providers. After all, there is a risk that customers will withdraw from mobile payment services altogether for fear of receiving dubious bills.
Telekom now wants to scrutinize Ericsson IPX's business practices. If this is dubious, the contract will be terminated. In an interview with W&V, Ericsson IPX in Düsseldorf pointed out that it is only a service provider for third parties. Accordingly, the company has no insight into the background to the provision of these services, as stated in a letter to Wuv.de. Only the respective service provider can therefore provide information on contentious issues. Cellfish is one of these service providers. However, customers are referred to a 0180 number or a general e-mail address to clarify their claims. According to the service provider, the people who received an invoice downloaded the "Naked scanner for iPhone" function. This activated a subscription. The notice that this is a chargeable service is supposedly now more visible.
This discussion about unclear invoices is not exactly a good reference for Telekom. It would probably be advisable to take a closer look at the external service providers. After all, there is a risk that customers will withdraw from mobile payment services altogether for fear of receiving dubious bills.
