Technologies in the field of artificial intelligence are developing rapidly and chatbots are increasingly found in the everyday lives of the Swiss: This is revealed by the Mobile Travel Report, a study by KAYAK.ch which examines current trends among Swiss users when it comes to travel. More and more customers are using such programs to conveniently shop online or plan a trip using voice control or short messages, and the results also show that technical innovation still needs to establish itself in Switzerland: 77 % of Swiss people do not even know what a chatbot is and only 12 % of those surveyed stated that they had ever knowingly used a bot.Younger generation is more open to innovationWhat is often the case in the field of new technologies is also evident with chatbots. The younger generation is more open to innovation. Of all Swiss people who have interacted with a chatbot so far, the majority (37 %) were between 18 and 24 years old. 22 % who have already knowingly used a chatbot show that chatbots are definitely helpful: For 47 % of them, this involved searching for products when shopping online. 46 % used the chatbot for a request relating to customer service - for example, a question or complaint. More than a third of chatbot users (35 %) used it for travel planning. The bot helped them to search for or book trips, flights or hotels.Permanent availability of chatbotsThe Swiss see advantages above all in the permanent availability of a chatbot. For example, 47 % welcome the fact that they are no longer dependent on service times. Around a third (32 %) believe that a bot can save time because it delivers faster results than their own research. 29 % are curious about the technology and would like to try it out, but there are also reservations regarding the use of chatbots. Swiss users expressed their concerns about the following topics in particular:- Data security (41 %)- I prefer a personal contact (30%)- The bot may not understand me (27 %)- The answers could be manipulated (29 %)However, chatbots may already be more mature than generally assumed, as 16 % of Swiss users are unsure whether they have already used a chatbot."Technology is in the early stages"Julia Stadler Damisch, Regional Director Switzerland and Germany at Kayak, comments: "The technology is still at an early stage, but chatbots are becoming smarter and smarter thanks to machine learning and more efficient thanks to new capabilities. At Kayak, we are constantly working on innovations to make the entire travel planning process even faster and more convenient for our users. Specifically, we are working on the further development of the chatbot in Facebook Messenger and Amazon's Alexa voice assistant. "The complete Kayak Mobile Travel Report is available at here The topic of chatbots was also dealt with by the MK opinion survey in March 2017 deals with.
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Technologies in the field of artificial intelligence are developing rapidly and chatbots are increasingly found in the everyday lives of the Swiss: This is revealed by the Mobile Travel Report, a study by KAYAK.ch which examines current trends among Swiss users when it comes to travel. More and more customers are using such programs to conveniently shop online or plan a trip using voice control or short messages, and the results also show that technical innovation still needs to establish itself in Switzerland: 77 % of Swiss people do not even know what a chatbot is and only 12 % of those surveyed stated that they had ever knowingly used a bot.Younger generation is more open to innovationWhat is often the case in the field of new technologies is also evident with chatbots. The younger generation is more open to innovation. Of all Swiss people who have interacted with a chatbot so far, the majority (37 %) were between 18 and 24 years old. 22 % who have already knowingly used a chatbot show that chatbots are definitely helpful: For 47 % of them, this involved searching for products when shopping online. 46 % used the chatbot for a request relating to customer service - for example, a question or complaint. More than a third of chatbot users (35 %) used it for travel planning. The bot helped them to search for or book trips, flights or hotels.Permanent availability of chatbotsThe Swiss see advantages above all in the permanent availability of a chatbot. For example, 47 % welcome the fact that they are no longer dependent on service times. Around a third (32 %) believe that a bot can save time because it delivers faster results than their own research. 29 % are curious about the technology and would like to try it out, but there are also reservations regarding the use of chatbots. Swiss users expressed their concerns about the following topics in particular:- Data security (41 %)- I prefer a personal contact (30%)- The bot may not understand me (27 %)- The answers could be manipulated (29 %)However, chatbots may already be more mature than generally assumed, as 16 % of Swiss users are unsure whether they have already used a chatbot."Technology is in the early stages"Julia Stadler Damisch, Regional Director Switzerland and Germany at Kayak, comments: "The technology is still at an early stage, but chatbots are becoming smarter and smarter thanks to machine learning and more efficient thanks to new capabilities. At Kayak, we are constantly working on innovations to make the entire travel planning process even faster and more convenient for our users. Specifically, we are working on the further development of the chatbot in Facebook Messenger and Amazon's Alexa voice assistant. "The complete Kayak Mobile Travel Report is available at here The topic of chatbots was also dealt with by the MK opinion survey in March 2017 deals with.
