K-Tipp launches complaints platform
K-Tipp’s new online platform, Reklamation.ch, forwards consumer complaints directly to the companies involved. There’s no need to spend time searching for addresses and contact emails—filing a complaint is easy.
The customer writes his complaint directly on the Platform. The companies are automatically asked to comment. Once the case is closed, the consumer evaluates the handling of his complaint. The platform uses these consumer ratings to create a "complaints barometer. This can be viewed publicly as soon as ten complaints about a company have been received. This provides the public with information on the quality of the companies' customer service. The service is free of charge according to communication and is open to all. Specialists from the two consumer magazines K-Tipp and Bon à Savoir developed the website. In Suisse Romande, the service runs under Plaintes.ch.
