Swiss: 24-hour customer service on social media
Since July 1, Swiss has been offering an expanded service via the social media channels Facebook and Twitter. Customers can now contact the Service Center around the clock and ask questions about their flight, ticket or rebooking, for example.
Having used social media channels for some time to publish information about the company, product news and competitions, Swiss is now expanding its service offering and is now available to its customers 24 hours a day via Facebook and Twitter. Swiss is thus the first company in Switzerland to handle customer inquiries via a specially trained team in the service center at any time of day or night, according to a statement. In addition to accessing general information, customers can also contact the company with specific questions about the flight experience, services and products, or even about an existing booking.
The service is available in a total of five languages: English, French, German, Italian and Spanish. Via Twitter (@SwissAirLines) or Facebook.com/Flyswiss the service can be started.
