Deutsche Telekom: Customer service via Twitter
Deutsche Telekom has been offering customer service via the short message service Twitter on a trial basis since Wednesday.
Users can use Twitter.com/telekom_helps reach the company. After six months, the provider will decide whether to continue using it, according to the Financial Times Deutschland online portal. "The Telekom service team helps here in the firm conviction that service is possible with 140 characters," it says on the site. If this amount of text is not enough, the customer service staff will write additional e-mails. Users should also send sensitive information in the traditional way.
This makes the telephone giant from Bonn one of the first major companies in Germany to communicate with its customers via the popular Internet service. Internet provider 1&1 has been responding to customer inquiries via the Twitter service since November. In the USA, computer manufacturer Dell is one of the pioneers.
This makes the telephone giant from Bonn one of the first major companies in Germany to communicate with its customers via the popular Internet service. Internet provider 1&1 has been responding to customer inquiries via the Twitter service since November. In the USA, computer manufacturer Dell is one of the pioneers.
