Call World Telemarketing and Dialog World receive SQS seal of approval

The two call and contact centers Call World Telemarketing and Dialog World have been awarded the SQS Direct Marketing Quality Seal for outbound telemarketing. The two subsidiaries of the St. Gallen-based Trendcommerce Group were audited on the basis of various assessment criteria and examined at both management and employee level, according to a statement. For example, the recruitment and training of employees, the implementation of data protection regulations, product knowledge, complaints management and the consequences of misconduct were scrutinized.
The announcement also contains news that had to be kept strictly under wraps until now: Call World Telemarketing was entrusted with the task of managing the external ticketing contact center for Uefa Euro 2008. From March 2007 until the end of the Euro, the call center answered all questions concerning the major football event by telephone, Internet and letter.