A chatbot that runs the household

Chatbots are considered to be the personal assistants of the future. These intelligent programs can communicate automatically with their users, answer questions and process orders. Tedious clicking through websites, filling out forms, making phone calls or being tied to business hours is a thing of the past with chatbots. Another plus point: with them, it feels as if you are communicating with a human being. This makes chatbots friendlier, more intuitive and more personal than using websites, and the Zurich-based company Cosmobutler is the first concierge service in the world to launch a chatbot for household chores. This makes it possible to place household tasks such as laundry, cleaning the home or repairing shoes via Facebook Messenger. "Our customers can now send us a message directly via Cosmobutler Facebook Messenger. The chatbot then gives feedback within seconds, confirms the household order and asks questions if anything is unclear. The exchange takes place directly via Messenger, so our customers don't have to open a new browser window or download an app," explains Alex Benincà, founder and CEO of Cosmobutler. The company wants to meet its customers exactly where they already are: on social networks. Time savings as the most important corporate valueIn addition to working with local businesses, "saving time" is the company's essential core value. Customers should have more time for more pleasant things in life thanks to the services, instead of having to go to the dry cleaners themselves or organize a cleaning lady. The chatbot reduces the time and effort needed to take care of precisely these things: Cosmobutler services can be booked in under a minute.Alex Benincà is certain. "Chatbots will be with us everywhere in the future. Millennials are on the Internet more often with their smartphones than with their computers and use messenger apps and social networks on a daily basis. By connecting our ordering system directly to Messenger, we not only save time, but also increase convenience for our customers. "The Cosmobutler chatbot can be used via Facebook Messenger from today. It will soon also be available on messenger apps such as WhatsApp.link to the chatbot: https://www.messenger.com/t/Cosmobutler