JvM/Limmat and Inpeek realize customer portal of Centralschweizerische Kraftwerke

The new customer portal Myckw.ch has been live since the end of August 2018. The platform, which is intended for both B2B and B2C customers, is designed to impress with simplified services, the integration of CRM data, and a seamless customer experience, according to the press release. Among other things, the portal automatically adjusts depending on whether a customer is logged in or out, and customers can see their electricity consumption, for example, and learn about the various electricity products offered by Centralschweizerische Kraftwerke (CKW). By means of digital self-services, CKW can also reduce process costs.

Jung von Matt/Limmat was responsible for the experience and front-end development of the solution from conception to implementation and launch. Thanks to Scrum Development and agile project teams with internal stakeholders and various external service providers, the implementation is said to have progressed quickly. Improvements were continuously integrated during the implementation.

Last year, the agency was already able to implement CKW's new website. At that time, the main objective was to merge the individual websites of the various subsidiaries into one communication platform and to create an interactive customer experience.

Responsible at CKW: Thomas März (Head of Private and Business Customers), Marco Signorelli (Energy IT Manager), Patricia Walter (Head of Marketing, Communication & Branding), Martina Hunger (Head of Customer Contact Center), Patrick Ottiger (Head of Customer and Sales Service IT), Daniel Knüsel (Product Owner MyCKW, Process and System Manager), Sharon Kaufmann (Customer Contact Center Team Leader), Marco Korradi (Digital Innovation Marketing Manager), Jessica Cecilio (Energy Management Center Administrator), Monika Aregger (Prosumer Energy Management Specialist), Sharissa Sahipa (Product Owner BI, Business Analyst), Hannes Mathis (Microsoft System Engineer), Andreas Dörig (Tariff and Portal Development Specialist). Responsible at Jung von Matt/Limmat: René Schwarz (Chief Experience Officer), Christian Koop (Digital Production Director), Jan Rohleder (Senior Project Manager Digital, UX), Manuela Tappe, Emmanuel Diener, Michelle Danilischenko (Art Direction), Szymon Gregorcyk (Lead Frontend Developer), Adrian Siulik, Mirek Czernik, Piotr Kamiński (Developer). Responsible at inpeek AG: Markus Keinz (Scrum Master,Senior Technology Expert), David Burri (SAP Development Expert), Raimund Hartmann (SAP Senior Development Expert), Nicole Kaderli (SAP IS-U/CRM Professional Consultant), Lucas Marti (SAP Senior Development Expert), Carlos Ponce (SAP IS-U/CRM Senior Consultant), Henning Rettenmaier (SAP Senior Development Consultant), Lukas Rudolph (SAP Development Consultant), Florian Schwager (Senior Development Expert), Benjamin Weiss (Account Management).