Customer Service: The Next Generation

CUSTOMER The Yukon-Daylight Trend Survey highlights which customer service factors shape companies' business models. The results will be the highlight of the event on September 23.The spring 2015 survey of decision-makers from marketing, sales and customer service revealed that self-service contact channels and the industrialization of customer service are about to become standard. Although customer service is strategically well to very well anchored at almost half of the companies, the survey participants believe that it will take even longer for this topic to become widely accepted. Best practices on the trends are laid out by five decision makers from well-known companies at the Customer Service Summit. "For our company, which serves end consumers in direct sales, efficient selling is match-crucial," explains Chief Operating Officer Markus Hochstrasser, one of the speakers at the YukonDaylight Customer Service Summit 2015.Click here to access the Registration.Under the motto "Next Generation Customer Service", decision-makers at the YukonDaylight Customer Service Summit 2015 will present their projects for more customer orientation and better service that have been implemented in practice. Among others, customer projects from Suva, Nahrin, AEW Energie, Viollier and Swisslife will be shown, as well as a study on trends in customer service.The event is aimed at decision-makers from the areas of marketing, sales and customer service, as well as business managers for whom customer service determines market success.

September 23, 2015, 13.00 - 17.00Holiday Inn Zürich Messewww.csum.ch