Observer launches Guider consulting platform

What to do if the boss refuses to pay overtime? How to proceed if there is mold in the apartment? Lay people often don't know what rights and remedies they have. Internet search engines provide results, but this information is not always trustworthy and correct. This is where Guider, the Observer's new digital advisor, comes in. It provides the knowledge needed around the clock, making it a powerful decision-making tool for solving acute problems. Guider is a guide through everyday life.

In contrast to other consulting platforms, Guider contains content exclusively from verified and reliable sources that take different perspectives into account and are permanently updated. In addition to tips and relevant articles, Guider members have access to fact sheets, sample letters, checklists and contract templates. Members even have the option of creating a personal dossier of their current case. Guider covers all topics related to family, work, education, housing, government, finance and consumption. The platform itself is strongly geared towards use with mobile devices. It is characterized by a user-friendly, intuitive operation.

If the situation is more tricky or personal advice is needed, 38 Observer experts provide individual help. Thanks to Guider, this is now even easier and more convenient. Waiting times on a hotline are eliminated thanks to convenient online appointment scheduling for personal advice, either by phone or e-mail. Karin von Flüe, Head of Family and Social Counseling at the Beobachter Counseling Center: "Through Guider, we support everyone who wants reliable protection in critical life situations. Our lawyers, attorneys and technical experts have a great deal of experience and know how to give advice in almost any life situation."

Guider is the consistent further development of the existing consulting services of the Observer Consulting Center. The service combines the strengths of a comprehensive digital reference work with personal legal and life advice via telephone and e-mail. Roland Wahrenberger, Head of Beobachter: "We developed Guider with a clear goal in mind: Advice seekers in Switzerland should receive simple and efficient guidance and decision-making assistance. We are convinced that with Guider to have set a new standard in advice on legal and life issues." Effective immediately, the vast Observer knowledge is available to anyone, regardless of magazine subscription. Guider can be tested free of charge for seven days.