Swisscom: Test and support center for mobile apps
Swisscom IT Services has launched a testing and support center for providers of business-critical mobile apps, such as mobile banking or apps with payment functions. This enables providers to protect themselves from reputational and financial risks related to quality and support.
App developers cannot guarantee that the app will actually work with all customers' devices, according to a Swisscom press release on Tuesday. In addition, support hotlines are often unable to provide users with satisfactory advice in the event of problems with apps on their devices. As a provider of mobile devices, Swisscom puts all devices and platform versions through their paces before they are launched on the market. Based on this know-how and the corresponding test infrastructures, mobile app providers can have their applications tested by the Swisscom Mobile App Test Center.
In contrast to traditional testing, testing is not only carried out before an app release goes live. Problems often only arise when the end customer wants to use the existing app with their new smartphone or with a new platform version. The Swisscom Mobile Apps Test Center therefore also checks the interaction between the app and devices before launching new devices or versions. Swisscom IT Services combines the test center service with a service desk for this purpose, the press release explains further. The service spectrum ranges from technical 3rd level support to a complete mobile app hotline for end customers.
