
On the one hand, the Kongresshaus Zürich comprises four business areas with quite different requirements for quality management: the congress operation, the Tonhalle operation, the catering and the facility management. Because of this complexity, a total of 36 quality-relevant processes were defined down to the last detail - from "management" to "hygiene". "We didn't originally do this with certification in mind at all," says Kongresshaus CEO Roger Büchel, adding, "The actual goal was to define, standardize and professionalize operations as clearly as possible after the reopening, and to do so at a very high level. The certification is basically a side effect - but a great one!"
The auditor, who visited the congress center in mid-June, had studied all the documentation in detail beforehand. The purpose of her visit was to determine whether all these diagrams, processes, checklists and concepts were actually being put into practice. She therefore interviewed the various process managers on the one hand and randomly selected employees on the other - for example, regarding rules and procedures for food safety in the kitchen or whether they knew the corporate values.
The initial certification had been completed extremely successfully: No major and only five minor deviations were recorded in the report.
Roger Büchel explains: "Such an internationally recognized certification supports this - of course in addition to the actual performance in the collaboration. Last but not least, it is also a nice proof for the employees that their daily commitment does not go unnoticed and is also not taken for granted."
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Four years ago, in parallel with the move to the temporary premises on the Maag site, Update completely redesigned and rebuilt the website of the Tonhalle Orchestra Zurich. As part of the return to the freshly remodeled home on the lake, the agency has given the website a comprehensive redesign, heralding the new 2021/22 season.
With a consistent "tile design" and numerous optimizations in the detailed views, the Tonhalle-orchestra.ch will now be even clearer and more informative for music lovers. New fonts, a new logo and a revised color concept give the website a fresh and modern look that is intended to highlight the new beginning in the new old home. The design was developed by the Metadesign agency. In addition, the current data for the 2021/22 season, which starts in September, was recorded. From August 23, advance sales will also start via the website.
Thanks to the strict separation of function and design implemented in 2017 using "pattern lab" techniques, the redesign could be realized largely without adjustments to the technical underpinnings, the user-friendly CMS/CMF "Processwire". Furthermore, the event and artist information maintained in the internal system "OPAS" is imported automatically on a daily basis and integrated into the culture website. Culturezueri.ch exported.
Project Responsible: Oliver Arnoczky (project management); Orkun Atasoy (programming).
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